Vape Shop Returns Policy – Your Satisfaction Guaranteed

At VapeDealShop, we understand that vape shop returns should be straightforward and hassle-free. Our comprehensive vape shop returns policy ensures customer satisfaction while maintaining product safety and quality standards. When you need vape shop returns assistance, we’re here to help you through every step of the process.

Overview

Our customer service team is available to assist you Monday through Friday, 9 AM to 6 PM. We follow Australian Consumer Law guidelines for all returns and refunds. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. This vape shop returns timeframe ensures product freshness and quality while giving you adequate time to evaluate your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For vape shop returns, this is especially important due to health and safety regulations governing vaping products.

Vape Shop Returns – Product Restrictions

Several types of goods are exempt from being returned. Due to health regulations, opened e-liquids, used coils, and any vaping products that have been in direct contact with saliva cannot be accepted for vape shop returns. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items for vape shop returns include:

  • Gift cards
  • Downloadable software products
  • Used or opened e-liquid bottles
  • Replacement coils that have been used
  • Personal vaping accessories that have been used

Our customer service team is available to assist you Monday through Friday, 9 AM to 6 PM. We follow your site’s customer service policy guidelines for all returns and refunds.

To complete your return, we require a receipt or proof of purchase. For vape shop returns, this helps us verify the purchase date and ensure you’re within our 30-day return window.

Please do not send your purchase back to the manufacturer. All vape shop returns should be sent directly to our facility for proper processing.

Partial Refund Situations

There are certain situations where only partial refunds are granted for vape shop returns:

  • Devices with obvious signs of use beyond testing
  • Packaging that has been damaged due to improper handling
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Our vape shop returns team processes all returns within 3-5 business days of receipt.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. For vape shop returns, processing times may vary depending on your payment method.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@vapedealshop.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded through our vape shop returns policy.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vapedealshop.com and send your item to our returns processing center. Vape shop returns for exchanges follow the same guidelines as refunds.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: VapeDealShop Returns Department, 14 LE Gounlburn St, Sydney 1198NSA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For vape shop returns, we recommend using trackable shipping services to ensure your return reaches us safely. We don’t guarantee that we will receive returned items sent without tracking.

Need help?

Contact us at support@vapedealshop.com for questions related to refunds and returns. Our vape shop returns customer service team is available to assist you Monday through Friday, 9 AM to 6 PM.